Shipping, returns, privacy & terms.
Everything you need to know in one place. Jump to a section below, or read the lot.
Getting your jar to you.
Every order is packed by hand and shipped from Aotearoa, New Zealand.
- Free shipping, NZ-wide
- $8 for rural addresses
We currently ship and sell within New Zealand only. Most orders dispatch within 2–3 working days. You'll get a tracking number by email as soon as your jar leaves us, and most orders arrive within 2–5 working days.
If something's not right.
If your jar arrives damaged or faulty, get in touch within 14 days of delivery and we'll sort a replacement or a refund. Send us a message with your order number and a photo of the issue.
Because each jar is hand-poured and numbered to order, we can't accept returns for change of mind once a jar has been opened or used. If you haven't opened it yet, get in touch within 14 days of delivery and we'll arrange a return.
What we do with your information.
We only collect what we need to take and dispatch your order: your name, delivery address, email, and order details. Payment is handled entirely by Stripe, we never see or store your card details.
If you sign up to the newsletter or send us a message, we use your email address only to reply to you or send the occasional update, and never share it with anyone else. You can unsubscribe at any time.
We don't sell or trade your information. If you'd like a copy of what we hold about you, or want it deleted, get in touch.
The short version.
Prices on this site are shown in New Zealand dollars and are set and charged through Stripe at checkout. We try to keep everything accurate, but if a price or product listing is ever wrong, we'll contact you before processing your order.
Mrs F. products are sold for cosmetic use only. If you have a known allergy or sensitivity to any ingredient listed on a product page, patch test before use and stop if irritation occurs.
These terms are governed by the laws of New Zealand. If anything here is unclear, just ask, our contact form reaches us directly.